Truepath Mobility Services Inc. (“Truepath,” “we,” “our,” “us”) values your privacy and is committed to protecting your personal and trip information.
1. Information We Collect - Rider details: name, contact information, medical/eligibility status (if applicable).Trip information: pickup/drop-off addresses, schedules, and billing details.Website data: cookies, IP addresses, and analytics for site performance.
2. How We Use Your Information - To schedule and confirm trips.To process billing and insurance claims.To communicate with you regarding services.To improve operations, safety, and customer experience.
3. Sharing of Information - With authorized partners such as Medicaid brokers, insurers, and healthcare providers.With trusted technology providers that support our dispatch and telematics systems.Never sold or shared with marketers.
4. Data Protection - Use of encryption and secure servers for data storage and transfers.Driver and staff cybersecurity awareness training.Restricted access to sensitive information.
5. Compliance - If handling Protected Health Information (PHI), Truepath complies with HIPAA standards where applicable.
6. Your Rights - Request access to your personal data.Request corrections or deletion (subject to legal and contractual obligations).Opt out of non-essential communications.
7. Retention - Data is kept as required by law and contract, after which it is securely destroyed.
8. Contact - For privacy concerns, contact us at:
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info@truepathmobility.com | 📞 929-685-3212
