As a passenger/rider of Truepath Mobility Services Inc, you must acknowledge and understand your rights and responsibilities as stated below:
✅ Passenger Rights
As a Truepath rider, you have the right to:
Safe Transportation – Ride in an ADA-compliant, well-maintained vehicle operated by a trained and certified driver.
Respect & Dignity – Be treated with courtesy, patience, and professionalism at all times.
Accessibility – Receive assistance with boarding, securement, and exiting the vehicle if needed.
Privacy & Confidentiality – Have your personal and medical information kept secure and confidential.
On-Time Service – Expect reliable service within scheduled pickup and drop-off windows.
Clear Communication – Receive accurate information about trips, schedules, and service changes.
Complaint Process – Report concerns or complaints without fear of retaliation, and expect a timely response.
✅ Passenger Responsibilities
To ensure a safe and smooth trip for all, riders are expected to:
Be Ready on Time – Be prepared at the scheduled pickup time and location.
Provide Accurate Information – Share correct addresses, appointment times, and any special needs when booking.
Respect Staff & Vehicles – Treat drivers, staff, and equipment with courtesy and care.
Follow Safety Rules – Wear seatbelts, remain seated while the vehicle is moving, and follow the driver's instructions.
Cancel in Advance – Notify us as early as possible if you need to cancel or change a ride.
No Unsafe Behavior – Refrain from actions that may endanger yourself, staff, or other passengers.
📞 Feedback & Concerns
We welcome your input to improve our services. If you have a concern, compliment, or complaint:
Call us at 929-685-3212
Email:
info@truepathmobility.com
Submit through our website contact form Truepath is committed to investigating all complaints promptly and fairly.
